Please read these terms and conditions carefully before booking any package with Ibrahim Travel. By placing a booking you agree to be bound by these terms.
Bookings & Payments
A deposit is required to confirm your booking, with the balance due before departure as specified at the time of booking. All prices are quoted in GBP (£) and are per person based on shared occupancy unless otherwise stated.
Cancellations & Amendments
Cancellation charges apply and vary depending on how far in advance the cancellation is made. Amendments to confirmed bookings may incur administration fees and supplier charges.
Visas & Documentation
It is your responsibility to ensure your passport is valid for at least six months from the date of travel. We assist with Umrah visa processing but cannot guarantee issuance, which remains at the discretion of the relevant authorities.
Liability
Ibrahim Travel acts as an agent for airlines, hotels and ground service providers. Our liability is limited as set out in these terms and applicable law. This page contains placeholder content and should be reviewed by a qualified legal advisor before going live.
FINANCIAL PROTECTION
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”
“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”